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Ecommerce Terms and Conditions

 

Terms & Conditions

Pontoon is the trading name of Willis Apparel Reg 59610332520 registered office 85 William St, Darlinghurst, 2010, Sydney.  Please ensure you read our terms and conditions before placing your order.

Retail Stock Items

Prices
The prices payable for goods shall be those in Pontoons price list current at the time of dispatch. Local taxes where applicable will be added to all amounts payable by the Buyer. Pontoon reserves the right to revise all prices and specifications. NB: Discounted or free product offers do not apply to products purchased before or after the specified promotional period.

Our retail prices reflect the current local tax rate and the prices shown on our website are correct. 

Please note, the Delivery P&P prices on our website cover delivery (carriage/postage) of goods to the end customer. Overseas customers should be aware that these prices do not cover any additional import duties or taxes which may be levied by the government of that particular country - the end customer is responsible for paying any such charges.

Placing Your Stock Order
When you place an online order you will receive a confirmation email from us. This confirms that we have received your order on our system. If you do not receive a confirmation email we cannot guarantee that your order was processed successfully - therefore please contact us if you are in doubt. Please note, if we are unable to fulfil your order due to stock availability or delivery restrictions, we have the right to cancel your order - if this should occur we will notify you ASAP and will arrange to refund you accordingly.

Orders received before 2pm will be despatched the same day (subject to stock availability). Please notify us of any changes to your order before 2pm.

Payment Details
Full payment for online stock orders is required at the point of checkout using a Debit or Credit card.

Shipping & Delivery
See our Shipping & Delivery section.

Returns & Repairs
For details on how to return goods see our Returning Goods section.

Pontoon reserves the right to refuse sale or withdraw from sale any item without reason or notice. If any disputes arise regarding this website, such disputes shall be resolved according to the laws in Australia. 
  
Custom Team Items

Prices
The prices payable for goods shall be those in Pontoon's price list current at the time of dispatch. Local taxes where applicable will be added to all amounts payable by the Buyer. Pontoon reserves the right to revise all prices and specifications. NB: Discounted or free product offers do not apply to products purchased before or after the specified promotional period.

Placing Your Customised Order
We will only begin to process your order and assign an estimated delivery date upon receipt of the following information:

a. Final style, including fabric colours
b. Final quantity and sizes
c. All artwork, logo design, and names and numbers if relevant.
d. Payment details

If you require individual names or numbers on garments you must provide us with a typed list corresponding to the appropriate names/numbers to the garment size.

NB: Garment photos and colour charts in our brochure and on our website are representational and may not match the actual fabric. Variations may occur between different fabrics and between sublimated and pre-dyed fabrics.

Payment Details
The following are approved methods of payment for team orders:

a. Full payment in advance by cheque, credit card or bank transfer
b. School/Organisation Purchase Order

Please note that we require full payment within three days of confirmation of order. Payment details can be found on the attached invoice.

As a custom manufacturer, where goods are made-to-order, we can only complete production once full payment has been received. In turn, when your order is ready it will be dispatched to you immediately. Unfortunately, any delays in payment may delay your delivery date.

Payment may be made by cheque, credit card or bank transfer (see invoice for bank details).

Pontoon reserves the right to charge interest on overdue accounts of 5% over the Bank base rate to run from the due date for payments (a week from the date the goods are ready) until full payment has been received.

All goods supplied will remain the sole and absolute property of Pontoon until the Buyer has paid in full.

Changing or Cancelling an Order
Our goal is to service all customers as quickly and efficiently as possible. Therefore, please note that once an order is confirmed and scheduled into the production queue, we cannot make changes. Additions will be handled as a separate order with all applicable surcharges.

Order Minimums
Due to the complexities involved in custom-manufacturing, there are minimum order quantities set on garments to ensure efficient manufacturing:

Rowing garments: 4
Stock kit: 4 
Casual kit: 4
Custom jackets and track pants: 6

Shipping & Delivery 
Shipping is included in the quoted team price

Production timeframes are as followed:

Lycra Kit: Approx 4-5 weeks 
Outerwear: Approx 6 weeks 
Technical Kit: Approx 6 weeks
Casual Kit: Approx 4 weeks

Please note that using the Team store online facility may alter these lead times. The lead time will begin once the order window closes.

Orders that require new artwork - we create artwork based on the specifications you have provided and then email this to you for approval. Delays in this process may delay your order.

Due to the inherent variables in custom manufacturing, all delivery dates quoted are estimates and cannot be guaranteed. 

Returns & Repairs
For details on how to return goods see our Returning Goods section.

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