Returns And Refund Policy
This Returns Policy Applies to Retail Orders Only.
We offer a 14 day return period with a full refund.
Products Purchased at Full Price
- Products must be returned within 14 days of receiving your order.
- Products must be unworn and unwashed with all tags still attached.
- We only offer refunds onto the original payment method used to make the order
- We offer exchanges on all orders within the online shop
- We do not offer a return service. You are responsible for the cost of your own return.
- A registered satchel is advised. We are not responsible for the returned product until it is receipted in our warehouse
- Please allow 7 working days for your refund to be actioned from the point of receipt.
Products Purchased in Sale or Promotional Events
- Products must be returned within 14 days of receiving your order for domestic orders & 90 days for international orders
- Products must be unworn and unwashed with all tags still attached.
- Refunds on the sale of promotional items are not part of our returns policy. In this event, we offer a store credit to be used within twelve months.
- Products purchased in a sale or in a promotion are not eligible for an exchange.
- We do not offer a free return service. You are responsible for the cost of your own return.
- A registered satchel is advised. We are not responsible for the returned product until it is receipted in our warehouse
How do I Make a Return?
- Please contact our team at info@pontoonsports.com
- Quote your order number and the reason for your return
- Upon receipt, the product will be checked by our Quality Control Team
- Once approved a refund or credit note will be issued along with an email confirming this.
- Please allow 14 days from the point of receipt at our warehouse for this to be actioned.
- The return address for Australian customers is
Pontoon Sports
P.O. Box 7228
Alexandria, 2015
Sydney
I Have Received a Faulty Item:
We are sorry to hear you have received a faulty item. Please send us the following information to info@pontoonsports.com
- Your order number
- The item name
- Photos that show the fault of the item
Customised Items
Returns & Repairs
Once orders have been confirmed for custom-made items they may not be canceled. Please ensure your choices are correct before you place your order as we do not offer returns or refunds on the custom-designed kit. Any errors, defects, or shortages need to be notified to Pontoon within 7 days of receipt of goods. If there is an error as a result of Pontoon's mistake we will correct it. To return faulty garments please call for authorisation first (+61 (2) 8324 7568) and then send to:
Pontoon Sports
P.O. Box 7228
Alexandria, 2015
Sydney
NB: Returned garments must be laundered and clean. Soiled garments will be returned to customers without repair.